Política de privacidad

PRIVACY POLICY

Last updated: April 21, 2026

1. Who We Are

This website is operated by KOVA Amsterdam, a sole proprietorship (eenmanszaak) owned by Lucky Gbigbi, registered in the Netherlands (KVK: 42011391, VAT: NL003515171B84). Address: Willinklaan 3, 1067 SL Amsterdam, Netherlands Email: kovaamsterdam@gmail.com Phone: +31 6 84980913

2. What Data We Collect

When you visit or purchase from our store, we may collect:

  • Name, email address, phone number, and billing/shipping address
  • Payment information (processed securely — we do not store card details)
  • Browser type, IP address, and pages visited (via cookies)
  • Order history and communication records

3. Why We Collect It (Legal Basis under GDPR)

  • Contract performance: To process and fulfil your orders
  • Legal obligation: To comply with Dutch and EU tax and accounting laws
  • Legitimate interest: To improve our store and prevent fraud
  • Consent: For marketing emails (only if you opt in)

4. How We Use Your Data

  • To process and ship your orders
  • To send order confirmations and shipping updates
  • To respond to your questions or complaints
  • To send marketing emails (only with your consent, unsubscribe anytime)
  • To comply with legal and tax obligations

5. Who We Share Your Data With

We share data only where necessary:

  • Shopify — our e-commerce platform (data processed under Shopify's privacy policy)
  • Payment providers — iDEAL, Stripe, PayPal, etc.
  • Shipping carriers — to deliver your order
  • Tax/accounting tools — to meet legal obligations

We do not sell your personal data to third parties.

6. International Data Transfers

Some of our service providers (e.g. Shopify) may process data outside the EU. Where this occurs, appropriate safeguards (such as Standard Contractual Clauses) are in place in accordance with GDPR.

7. How Long We Keep Your Data

  • Order and transaction data: 7 years (Dutch legal requirement)
  • Marketing consent records: until you withdraw consent
  • General account data: as long as your account is active, or as required by law

8. Your Rights (GDPR)

As an EU resident, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Delete your data (right to be forgotten)
  • Restrict or object to processing
  • Data portability — receive your data in a structured format
  • Withdraw consent at any time for marketing

To exercise any of these rights, email us at kovaamsterdam@gmail.com. We will respond within 30 days.

9. Cookies

We use cookies to make our store work and to understand how visitors use it. You can manage cookie preferences via the cookie banner on our site. For full details, see our Cookie Policy.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page.

11. Contact & Complaints 

For privacy-related questions, contact us at kovaamsterdam@gmail.com. If you believe we are not handling your data correctly, you have the right to lodge a complaint with the Dutch data protection authority: Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl)